Privacy Policy

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Privacy Policy

Welcome to Woodend Bookkeeping ("we," "our," or "us"). We are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.woodendbookkeeping.co.uk or use our bookkeeping services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information we collect

We  may collect the following types of information:

Personal Information

When you contact us, request a quote, or become a client, we may collect:

• Full name
• Business name
• Email address
• Phone number
• Postal address
• Billing information
• Financial and accounting information required to provide bookkeeping services

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time and date of visits
• Referral website information

How we use your Information

We use your information to:

• Provide bookkeeping and related services
• Respond to enquiries and support requests
• Prepare quotes and service agreements
• Process payments and invoices
• Communicate important service updates
• Improve our website and services
• Meet legal, tax, and regulatory obligations
• Detect and prevent fraud or unauthorised access

Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Cloud accounting software providers
• Secure document storage providers
• Payment processors
• IT support providers
• Professional advisers (such as accountants, solicitors, or insurers)
• Government authorities where required by law

All third parties are required to protect your information and use it only for legitimate business purposes.

Legal Basis for processing (UK GDPR)

Where UK data protection law applies, we process personal data on one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)

Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal and tax obligations
• Resolve disputes
• Enforce our agreements

Financial records may be retained for the period required by applicable law.

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

Cookies may include:

• Essential cookies
• Analytics cookies
• Functional cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third Party Website

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

For UK users, you may contact the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.

Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Woodend Bookkeeping
Email: enquiries@woodendbookkeeping.co.uk
Phone: 07708 705516
Website: www.woodendbookkeeping.co.uk